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Policies
Cancellation and Refund Policy
At itaxmentor.com, we strive to provide high-quality tax consulting services. We understand that circumstances may require clients to cancel services, and we have outlined our cancellation and refund policies below.
1. Cancellation of Services
1.1 Client-Initiated Cancellations
Clients may request a cancellation of services by contacting us at info@itaxmentor.com- Cancellations must be requested at least 5 days before the next billing cycle to avoid charges for the following month.
- After a cancellation request is processed, services will cease at the end of the current billing period.
1.2 iTaxMentor.com-Initiated Cancellations
- itaxmentor.com reserves the right to terminate services if the client violates our Terms & Conditions or fails to provide payment.
- In cases where we initiate a cancellation without cause, clients will receive a prorated refund for the remaining unused portion of the service period.
2. Refund Policy
2.1 Eligibility for Refunds
- Refunds are considered on a case-by-case basis for services that were not delivered as promised or if there was a billing error.
- Refunds are not available for completed services, one-time fees, or projects that have already been delivered.
2.2 Non-Refundable Services
- Services rendered, including tax filing, consultations, and compliance work, are non-refundable once delivered.
- Customized tax solutions and special projects are also non-refundable after work has commenced.
2.3 Refund Process
- Refund requests must be submitted within 5 days of the payment date.
- Approved refunds will be processed within 5 business days and credited back to the original payment method.
- Processing fees may apply, and these fees may be deducted from the refund amount.
3. Subscription-Based Services
- For subscription services, clients are billed on a recurring basis. Cancellations must be made before the renewal date to avoid charges for the next billing period.
- We do not provide partial refunds for unused portions of a monthly or annual subscription.
4. Contact Us
For any questions regarding our Cancellation and Refund Policy, please reach out to us at info@itaxmentor.com
We’re here to help ensure your experience with iTaxMentor.com is as smooth as possible.